What happens to your data

What Texture collects

• What you log about your child: behaviors, contributing factors, strategies, achievements, and any context you add.
• Diagnosis and profile notes, if you choose to enter them.
• Messages you send in chat, and questions you ask.
• Basic account info — your email, and your child’s name and birthdate if you provide it. If you sign in with Google, Google shares your name, email and profile photo with us; we use only your email to sign you in.

When AI is involved

When you use chat, ask for a “perspective” on a brief, or the app looks for patterns in what you’ve logged, that text is sent to Anthropic — the company behind Claude — for processing.

Photos and PDFs you add to a chat or to meeting notes go to Anthropic with that one message. Texture doesn’t keep the file, only the text. Photos are resized on your phone first, which removes location details. Everything in the photo is sent, so crop out other people or names you don’t want shared.

If you turn on trend notes for a child, Texture also looks across that child’s logged moments every week or so for a pattern that may be worth a formal evaluation. Trend notes are off unless you turn them on, only the child’s parents see them, and they never go into briefs or to professionals you’ve added. Texture doesn’t diagnose.

Under Anthropic’s standard policy, as of November 5, 2026:

• They automatically delete what was sent within 30 days.
• They don’t use it to train their models.
• No one at Anthropic reads it. It’s processed automatically, and only looked at by a person if an automated system flags a safety or abuse concern. Flagged messages can be kept for up to 2 years.

How your data is protected

• Encrypted. Your data is encrypted while it’s moving between your device, our servers, and the database, and encrypted at rest where our infrastructure supports it.
• Access rules enforced by the database itself, not just the app. Only you, and anyone you’ve explicitly invited — a co-parent or a professional — can reach your child’s data, and only the data for the child they were actually given access to. The restriction is built into the database, so even our own application code can’t read or write data it doesn’t have explicit permission for.
• You decide who sees what. By default, a professional you invite sees only the briefs you choose to share, and you choose what goes into each one. You can give a professional you trust Full context, so their chat with Texture draws on everything you’ve logged, and turn it off or remove their access at any time. Your own chats with Texture are never shared.
• No advertising, no selling. We don’t sell your data or share it with advertisers, and we never will.

Who this is for

Texture is built for parents and caregivers, and for the professionals they invite in — not for children to use directly. You must be 18 or older to use Texture, and we ask everyone using it to confirm that and agree to our privacy policy.

Your control over it

You can delete your account and everything tied to it, at any time, for any reason, no explanation needed: Settings → Delete my account. Or email support@withtexture.co and we’ll do it for you.

Questions

Email support@withtexture.co with your questions.