Texture
Last updated: October 27, 2026
Texture helps parents and caregivers build a living picture of a child — what they are experiencing, what works for them, what they are learning, and what the adults supporting them should know.
That means people may choose to share information that is personal and sensitive. We take that responsibility seriously.
This Privacy Policy explains what information Texture collects, why we collect it, how we use and protect it, when it may be shared, and the choices you have about your information.
This policy applies to everyone who uses Texture as an account holder: the parent or guardian who creates a child’s profile, any co-parent or caregiver they invite, and any professional (therapist, consultant, teacher, or similar) they invite to view a shared brief. “You” in this policy means any of these people, not only the parent who set up the account. Section 3 explains what’s different about how professional access works.
Texture is designed for use by adults. You must be at least 18 years old to create or use a Texture account, and we ask every account holder to confirm this and to confirm they’ve read this policy before using the product.
Texture is operated by Texture Software Inc., a corporation incorporated under the laws of British Columbia, Canada.
In this policy, “Texture,” “we,” “us,” and “our” refer to Texture Software Inc.
Children do not create or operate Texture accounts. Parents, guardians and other authorized adults may provide information about children they support.
Information about you
When you create or use a Texture account, we may collect information such as:
Information you add to Texture
Texture is built around information that a parent or caregiver chooses to provide about a child. This can include notes, reflections, observations, meeting notes, uploaded information, and other context about a child. Depending on what a parent chooses to add, this may include information about:
Parents decide what information to add. Texture does not require every type of information listed above. Because some of this information can be sensitive, we encourage sharing only information that is useful for the purposes for which Texture is being used.
Texture accounts are intended to be operated by adults, not children. If you add information about a child, you represent that you are the child’s parent or guardian, or otherwise have appropriate authority to provide and use that information through Texture.
Professionals and other invited third parties. A parent may invite a professional — a behavior consultant, therapist, teacher, or similar — to Texture. This is always the parent’s choice, and it works in the ways below, all of which the parent controls:
Without Full context, a professional does not see the underlying log entries or profile and diagnosis notes, unless the parent has specifically included that content in a brief they shared. A parent selects what goes into a brief before it becomes shareable, and controls whether Full context is on at all. In either case, a parent’s own chat conversations with Texture are not shared with professionals. A professional’s own messages with Texture’s AI are their own communications and are handled the same way any account holder’s communications are under this policy.
Information you enter may sometimes mention other people — for example, siblings, family members, teachers, clinicians, caregivers or peers who are not themselves Texture users. Please avoid including identifying or sensitive information about another person unless it is reasonably necessary for your use of Texture and you have an appropriate basis for providing it.
We use personal information to provide and operate Texture. Depending on how you use the service, this includes:
We limit our collection and use of personal information to purposes that are reasonably necessary to provide, secure and improve Texture. If we want to use personal information for a materially different purpose, we will explain that purpose and obtain additional consent where required.
Artificial intelligence is part of how Texture turns information into useful context. When you use an AI-powered feature, relevant information from your Texture account may be sent to an AI service provider so that the requested output can be generated. Texture currently uses Anthropic to provide this processing.
When you add a photo or PDF to a chat, or a photo of a form to meeting notes, the file is sent to our AI provider with that one message so it can be read. Texture doesn’t store the file: it keeps the conversation’s text, or the meeting notes you review and save. Photos are resized on your device before they’re sent, which removes location and camera details. Anything visible in a photo is sent, including other people or names on a page, so crop or skip what you don’t want shared.
We configure and use our AI providers under commercial arrangements intended for API and business use rather than consumer chatbot accounts.
We do not use the personal information in your Texture account to train Texture’s own general-purpose AI models, and we do not authorize our AI service providers to use your Texture content to train their general-purpose models. Our AI providers may temporarily process or retain information as necessary to provide their services, maintain security and comply with law — their own practices are governed by their contractual commitments and privacy policies, which we don’t restate here since they can change independently of this one.
AI-generated outputs can be incomplete or incorrect. Texture is intended to help people organize and understand information; AI-generated content should not be treated as medical, psychological, educational or other professional advice.
We may use limited information about how people interact with Texture to understand whether features work, diagnose problems and improve the product. This is first-party analytics running on our own infrastructure — we do not use third-party advertising or analytics vendors.
We do not sell personal information. We do not use children’s profile information for advertising, and we do not allow third parties to use it for targeted advertising. We do not use identifiable child profiles to train general-purpose AI models.
If we ever propose a materially different use of identifiable profile information for research, model development or another secondary purpose, we will explain that separately and obtain consent where required.
We do not sell your personal information. We disclose personal information only where reasonably necessary to operate Texture, where a parent directs us to do so (as described in Section 3), or where permitted or required by law.
Service providers. We use companies that provide infrastructure and services necessary to operate Texture, including providers of cloud hosting and databases, authentication, AI processing, email and communications, application monitoring and security, and product analytics. These providers may process personal information on our behalf only as necessary to provide their services to Texture, subject to the arrangements we have with them.
People a parent chooses to share with. Section 3 describes how this works and what a professional or link recipient actually sees. Once information is provided to another person at a parent’s direction, their handling of that information may be outside Texture’s control.
Legal and safety reasons. We may disclose information where we reasonably believe disclosure is required by applicable law, legal process or a valid governmental request, or where permitted by law and reasonably necessary to protect the rights, security or safety of Texture, our users or another person.
Texture is based in Canada, but some of the technology providers we use operate infrastructure in other countries, including the United States. As a result, personal information may be processed or stored outside your province or outside Canada, and may be subject to the laws of that jurisdiction.
We select service providers with consideration for the sensitivity of the information they process and use contractual, technical and organizational safeguards appropriate to their role.
We use technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration and loss, including:
No online service can guarantee absolute security. Our safeguards are designed to be appropriate to the nature and sensitivity of the information Texture handles.
If we become aware of a security incident involving personal information, we will investigate it and provide notifications where required by applicable law.
We keep personal information only for as long as reasonably necessary to provide Texture, fulfil the purposes described in this policy, meet legal requirements and resolve legitimate business or security issues. Information in an active Texture account is generally retained while the account remains active so that the profile can function as an ongoing record.
If you delete information within Texture, close your account, or ask us to delete your account, we will delete or de-identify the information from our active systems within a reasonable period, subject to limited exceptions where retention is required for legal, security, fraud-prevention, backup or other legitimate purposes. Where a child has more than one account holder (for example, two co-parents), deleting one account holder’s own access does not delete the child’s profile or the other account holder’s access to it.
Information may remain temporarily in encrypted backups until those systems cycle through their normal deletion processes. Where information is retained solely in backup systems, we will not use it for ordinary product purposes.
Depending on where you live, applicable privacy law may give you rights relating to your personal information. You may contact us to:
Some information can also be viewed, changed or deleted directly within Texture.
We may need to verify your identity before fulfilling a privacy request. There may be circumstances where applicable law allows or requires us to retain information or decline part of a request; if that happens, we will explain the reason where we are permitted to do so.
Withdrawing consent or deleting certain information may make it impossible to continue providing some or all Texture features.
Texture is designed to help adults understand and support children. It is not a service for children to use directly. You must be at least 18 years old to create or operate a Texture account, and every account holder confirms this before using the product.
We do not knowingly create accounts for children or intentionally collect personal information directly from children through child-operated accounts. If you believe a child has created an account or provided information directly to Texture without appropriate authorization, please contact us so that we can investigate and take appropriate action.
Texture may use cookies, local storage and similar technologies where necessary to keep you signed in, maintain security, remember preferences, operate application functionality, and understand basic product performance and usage.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies. We do not use information from child profiles for behavioural advertising.
We may send you service-related communications necessary to operate your account, such as account verification, security notices, important product changes or responses to requests you make.
If we send optional marketing communications, you can unsubscribe at any time. Unsubscribing from marketing communications does not prevent us from sending essential service or security communications.
Texture is an evolving product, and our privacy practices may change as the service develops. When we make changes, we will update the date at the top of this policy. If a change materially affects how we collect, use or disclose personal information, we will provide additional notice and obtain consent where required — in practice, this means asking existing account holders to re-confirm, the same way you did when you first used Texture.
We encourage you to review this policy periodically.
Texture has designated a Privacy Officer responsible for our privacy practices and compliance.
Privacy Officer, Texture Software Inc.
Email: privacy@withtexture.co
Location: British Columbia, Canada
You can contact the Privacy Officer to ask a question, request access or correction, request deletion, withdraw consent where applicable, or make a complaint about Texture’s handling of personal information. We will investigate privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may also have the right to contact the privacy regulator responsible for your jurisdiction.
Texture exists because context matters. Families may entrust Texture with information that is deeply personal. Our goal is to collect only what is useful, be clear about what happens to it, give families meaningful control over it, and protect it with safeguards appropriate to its sensitivity.
We will not sell your personal information. We will not use child profiles for advertising. We will not use identifiable child profiles to train general-purpose AI models. And if our practices materially change, we will tell you.
Prefer the short version? Read the plain-English summary.